Caller ID Verification And Mobile Recorder Fallback

Caller ID verification confirms that you own a phone number and allows Reps AI or SWISH AI to present that number when placing calls for you.

Important: verification does not guarantee that every downstream carrier will connect every call. Carriers and spam-filtering systems can still block, reject, or label calls based on caller ID reputation, calling patterns, local network rules, destination-carrier policy, or scam-prevention controls.

For the most reliable calling and recording setup, use a Reps AI or SWISH AI business line. A business line is a real Twilio number that we can connect, record, and route end to end.

When You Verify A Caller ID

  1. Enter the phone number you want to use as caller ID.
  2. Answer the automated verification call.
  3. Enter the verification code shown in the app.
  4. After the number is verified, it can be selected as your outbound caller ID.

If the verification call does not arrive, wait a few minutes and try again. Some carriers block automated verification calls. You can also try a different number or ask your carrier whether automated verification calls are being filtered.

If Calls Fail After Verification

A verified caller ID means the number is allowed for outbound presentation. It does not force every carrier to accept that presentation.

If an outbound call fails, try:

  • Calling again after a short wait.
  • Switching to another verified caller ID.
  • Using a Reps AI or SWISH AI business number instead of a personal verified caller ID.
  • Using the mobile recorder fallback below when you must dial from your own phone.
  • Contacting support with the caller ID, destination number, call time, and any error shown in the app.

Mobile Recorder Fallback

The mobile recorder fallback is for situations where you need to dial from your own phone number and the normal app-based call path is blocked or unreliable.

You call the customer from your phone, then add the Reps AI or SWISH AI recorder contact to the same phone call and merge the calls. Once merged, the Twilio recorder number can record the audio it receives in that carrier conference.

This is a workaround, not the primary calling path.

Save The Recorder Contact

In the app:

  1. Open Settings.
  2. Open Phone Numbers.
  3. Find Mobile Recorder Fallback.
  4. Tap Save Recorder Contact.
  5. Save the contact when your phone opens the native contact screen.

The contact is saved with one of these first names:

  • Add Reps AI
  • Add Swish AI

If you create the contact manually, use the recorder number shown in the app.

Use The Recorder On iPhone

  1. Call your customer from the normal Phone app.
  2. After the call connects, tap Add Call.
  3. Choose Add Reps AI or Add Swish AI from your contacts.
  4. Wait for the recorder call to connect.
  5. Tap Merge Calls.
  6. Keep the recorder on the call until the conversation is finished.

Use The Recorder On Android

Android calling screens vary by device and carrier, but the flow is usually:

  1. Call your customer from the normal Phone app.
  2. After the call connects, tap Add call.
  3. Choose Add Reps AI or Add Swish AI from your contacts.
  4. Wait for the recorder call to connect.
  5. Tap Merge, Merge calls, or Conference.
  6. Keep the recorder on the call until the conversation is finished.

Limitations Of The Recorder Fallback

  • You must manually add and merge the recorder into each call.
  • If the recorder is not merged, the customer side of the call will not be captured.
  • The recording is a single mixed audio track from the phone conference, not the same dual-channel recording we get from normal Twilio-connected calls.
  • Speaker detection and speaker labels may be less accurate.
  • The app may not know which contact or destination number you called unless that is added later.
  • Live call controls, app-side call state, and real-time coaching may be limited or unavailable.
  • You are responsible for following call recording consent rules in your location and the customer's location.

Why Blocking Happens

Australian and international carriers use automated blocking and scam-prevention systems. These systems can reject calls that look suspicious even when the caller ID belongs to you. This can be sporadic and may affect only some caller IDs or destination networks.

What To Send Support

Send these details so we can investigate with our phone provider:

  • The caller ID you selected.
  • The number you tried to call.
  • The date and approximate time of the call.
  • Whether the call failed immediately, rang first, or connected then dropped.
  • Whether you tried the mobile recorder fallback.
  • A screenshot of any error message.
Caller ID Verification And Mobile Recorder Fallback - Reps AI