Subscriptions

Learn how to manage your Reps AI subscription, including viewing your plan, upgrading, downgrading, and canceling.

Overview

Your subscription determines which features you have access to and how much you're billed each month. Subscriptions are managed at the organization level, meaning all members of your organization share the same subscription plan.

Activating a Subscription

If your organization doesn't have an active subscription yet, you can activate one to unlock premium features:

Step 1.
Navigate to (Settings > Billing)
Step 2.
Click "Choose a Plan" or the subscription dialog button
Click "Choose a Plan" or the subscription dialog button
Step 3.
Review the available subscription plans and select the one that best fits your needs
Review the available subscription plans and select the one that best fits your needs
Step 4.
Click "Qty" to select the amount of seats for your organization.
Click "Qty" to select the amount of seats for your organization.

NOTE: Seat selection is only available for Team subscriptions.

Step 5.
Complete the checkout process through Stripe, entering your payment information
Step 6.
Once payment is confirmed, your subscription will be activated immediately

After activation, you'll have immediate access to all features included in your chosen plan. Your subscription will automatically renew each billing cycle unless you cancel it.

Viewing Your Subscription

To view your current subscription details:

Step 1.
From the Dashboard Navigate to (Settings > Billing)
Step 2.
Your subscription information is displayed in the Billing Overview section

The overview shows:

  • Subscription Status: Whether your subscription is currently active
  • Current Plan: The name of your subscription plan (Starter, Pro, or Team)
  • Active Seats: The number of user seats included in your subscription
  • Next Payment Date: When your next billing cycle will occur
  • Payment Method: The payment method on file for automatic billing

Subscription Plans

Reps AI offers three subscription tiers:

Starter Plan ($29/month)

  • Ideal for individuals and small teams
  • Real-time coaching prompts
  • One coaching framework
  • Up to 5 coachable reps
  • Basic call analytics
  • Email support
  • ~120 credits per month included

Pro Plan ($79/month)

  • Best for growing teams
  • Unlimited coaching frameworks
  • Embedded in dialer + CRM
  • Playbook assignments & nudges
  • Team dashboards & trends
  • Priority support
  • ~420 credits per month included

Team Plan ($79 per seat/month, minimum 3 seats)

  • For large teams and enterprises
  • SSO, RBAC, tenant isolation
  • Custom models & redaction
  • Private cloud & data residency
  • Custom integrations & SLAs
  • Dedicated success manager
  • ~420 credits per seat per month included

Managing Your Subscription

Accessing Subscription Management

From the Settings > Billing page, you'll find a Manage Subscription section that provides:

  • Details about your current plan
  • The renewal date for your subscription
  • Your billing email address
  • A link to the Stripe Customer Portal for advanced management

Using the Stripe Customer Portal

Click the "Manage Subscription" button to access the Stripe Customer Portal, where you can:

  • Update your payment method
  • View billing history and download invoices
  • Change your billing cycle (if available)
  • Cancel your subscription
  • Update your billing address

Upgrading or Downgrading Your Subscription

To upgrading or downgrading your subscription:

Step 1.
Access the Stripe Customer Portal via (Settings > Billing > Manage Subscription)
Step 2.
Click "Update subscription"
Click "Update subscription"
Step 3.
Select your desired plan and number of seats (if applicable), then click "Continue"
Select your desired plan and number of seats (if applicable), then click "Continue"
Step 4.
Confirm your updates

Canceling Your Subscription

To cancel your subscription:

Step 1.
Access the Stripe Customer Portal via (Settings > Billing > Manage Subscription)
Step 2.
Select the option to cancel your subscription"
Step 3.
Follow the prompts to confirm cancellation
Step 4.
Confirm your updates

Important: Canceling your subscription means:

  • You'll retain access until the end of your current billing period
  • After the billing period ends, you'll lose access to all premium features
  • You can reactivate your subscription at any time before the period ends

Getting Help

If you need assistance with your subscription:

  • Review the Understanding Billing guide for billing basics
  • Check the Credits guide to understand credit usage
  • Contact support for help with subscription changes or payment issues